The Employee Assistance Program (EAP) is a comprehensive program designed to help employees resolve personal problems that may adversely affect their work performance, behavior, health, and overall well-being. Located in New York City, the EAP admissions specialist verifies eligibility to receive benefits and then refers the caller to their specialized network of EAP providers that are geographically convenient for the employee or their family member. Under this structure, an employee can meet with an in-house employee assistance professional, if the location is convenient. Under this pricing structure, the employer pays a fixed rate per employee per month, multiplied by the total number of employees over each contract year.
Bob Talbot, an expert in human behavior with 30 years of clinical experience and 13 years as an employee assistance program consultant, explains that EAPs can help employees with personal problems that affect their work performance. As more members of the NYU faculty community and staff come together again to teach classes and work in person this fall, NYU has partnered with Optum to introduce a new, highly personalized improvement that complements the connection options mentioned above: 24 hours a day, seven days a week with the Employee Assistance Program. An external program provides employees and their family members with access to a toll-free number for admission to the service. The NYU Employee Assistance Program, powered by Optum (summary plan description in PDF), provides services and support for challenges such as depression, anxiety, grief, loss, substance use, relationship management, and more.
The EAP provided by FOH is a comprehensive program that helps employees resolve personal problems that may adversely affect their work performance, behavior, health, and general well-being. Employers should take advantage of this valuable resource to ensure their employees are supported and have access to the resources they need to succeed.